ThemeGet respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information ThemeGet collects, how it is used, when it may be shared, how it is protected, and the choices available to you.
By accessing ThemeGet, registering an account, purchasing or selling a product, submitting content, contacting support, or subscribing to updates, you acknowledge this Privacy Policy.
1. About ThemeGet
ThemeGet is an online marketplace where independent creators can publish and sell licensed digital products, including:
- WordPress themes and plugins
- Website and e-commerce templates
- PHP scripts and software tools
- Graphics and design assets
- Mobile application templates
- Expert Advisors and trading tools
- Other downloadable digital products
ThemeGet provides account management, seller applications, product listings, checkout, payment verification, protected downloads, reviews, seller earnings and support services.
2. Information We Collect
Account information
When you create or manage an account, we may collect:
- Full name
- Username
- Email address
- Phone number
- Password hash
- Account type and role
- Registration date
- Login and account activity
- Records of accepted terms and policies
Passwords are stored in hashed form. ThemeGet does not have access to your original password.
Seller information
When you apply to become a seller or publish a product, we may collect:
- Seller name and contact information
- Portfolio or website address
- Experience and product categories
- Seller application messages
- Product descriptions and files
- Preview images and demonstration links
- Software version and compatibility details
- Licence and ownership declarations
- Sales, commission and wallet information
- Withdrawal account details and instructions
- Support and marketplace correspondence
Product and user content
We may store content that users submit, including:
- Product titles and descriptions
- Product ZIP packages
- Screenshots and preview images
- Documentation links
- Tags and categories
- Ratings and reviews
- Support messages
- Copyright or licence evidence
Public product information may be displayed on ThemeGet and indexed by search engines.
Order and payment information
When you place or manage an order, we may collect:
- Purchased product
- Product price and discount
- Selected payment method
- Transaction ID or payment reference
- Payment confirmation status
- Manual payment evidence
- Payment provider reference
- Order date and status
- Licence information
- Download entitlement and history
- Refund or chargeback information
ThemeGet does not intentionally store complete card numbers or card security codes. Card information entered through an external payment gateway is processed by that payment provider.
Manual payment evidence may be stored as a protected record accessible only to authorised administrators.
Communications
We may collect information included in:
- Contact-form submissions
- Product support requests
- Refund requests
- Copyright complaints
- Seller responses
- Account enquiries
- Reviews and feedback
- Newsletter subscriptions
Please do not send passwords, private keys, complete card numbers or unnecessary identity documents through support forms.
Technical and security information
ThemeGet may automatically collect:
- IP address or a one-way hashed network identifier
- Browser and device information
- Requested pages and referring URLs
- Date and time of access
- Login and form-submission events
- Server and security logs
- File-scan results
- Failed payment or security events
- Cookie and session information
This information helps protect accounts, prevent spam, detect fraud and maintain website performance.
3. How We Collect Information
We collect information:
- Directly from you when you register, purchase, sell or contact us
- Automatically when you use the website
- From payment providers when they confirm a transaction
- From sellers or buyers involved in an order or support request
- From security, hosting and email-service providers
- From publicly available sources when investigating ownership or copyright matters
4. How We Use Information
ThemeGet may use personal information to:
- Create and manage user accounts
- Authenticate users and recover passwords
- Review seller applications
- Review, publish and manage products
- Process orders and verify payments
- Apply promotional codes
- Calculate seller commissions
- Manage seller balances and withdrawals
- Provide protected product downloads
- Send account and order notifications
- Respond to support requests
- Process refund and copyright complaints
- Detect fraud, malware and policy violations
- Protect ThemeGet, its users and digital products
- Maintain records for accounting and legal purposes
- Improve marketplace functionality
- Send marketplace updates where permission has been given
We will not use personal information for an unrelated purpose without an appropriate legal basis or additional notice.
5. Legal Grounds for Processing
Depending on your location and activity, ThemeGet may process information based on:
- Contract: To provide an account, process an order, deliver a product or manage a seller relationship.
- Consent: To send optional marketing emails or use non-essential tracking technologies.
- Legitimate interests: To protect the marketplace, prevent fraud, improve services and enforce policies.
- Legal obligations: To maintain financial records, respond to lawful requests and comply with applicable laws.
- Protection of rights: To establish, exercise or defend legal claims.
You may withdraw consent for optional processing at any time. Withdrawal does not affect processing completed before consent was withdrawn.
6. Payments
Available payment methods may include manual payment or services such as PayPal, Stripe, bKash, Nagad, Payoneer, Binance or another provider displayed during checkout.
Payment providers may receive information necessary to process or verify a transaction. Their handling of personal information is governed by their own privacy policies.
ThemeGet may retain transaction references, payment status and limited payment records. We do not control information submitted directly to an external payment provider.
7. Cookies and Similar Technologies
ThemeGet uses essential cookies and similar browser technologies for:
- User login and authentication
- Account security
- Checkout functionality
- Session management
- Form and spam protection
- Saving basic preferences
Essential cookies are necessary for the website to function correctly.
If ThemeGet uses optional analytics, advertising, embedded media or social-media tools, additional cookies may be created. Where required, permission will be requested before non-essential cookies are used.
You can manage cookies through your browser settings. Blocking essential cookies may prevent account, checkout or dashboard features from working.
8. Sharing of Information
ThemeGet may share limited information with:
- Payment processors
- Website hosting providers
- Email and SMTP providers
- Malware-scanning and security services
- Backup and technical-service providers
- Professional advisers
- Sellers involved in an order
- Authorities, courts or regulators where legally required
- A buyer or successor if the marketplace business is transferred
Sellers receive only the order, licence or support information reasonably necessary to serve the buyer.
ThemeGet does not sell or rent personal information. ThemeGet does not share personal information for cross-context behavioural advertising unless this practice is clearly disclosed and legally permitted.
9. Seller and Buyer Responsibilities
Independent sellers are responsible for protecting any buyer information they receive through support or order fulfilment. Sellers must not use buyer information for unrelated advertising, sell it, disclose it without permission or retain it longer than necessary.
Buyers must avoid publishing personal information in public reviews or product discussions.
ThemeGet may restrict an account that misuses another person’s information.
10. International Data Processing
ThemeGet, its hosting provider or its payment and email providers may process information in countries other than the country where you live.
Where required, reasonable contractual, organisational or legal safeguards will be used for international transfers. However, privacy laws may differ between countries.
11. Data Retention
ThemeGet retains information only for as long as reasonably necessary for the purpose for which it was collected.
Generally:
- Account information is retained while the account is active and for a reasonable period after closure.
- Order, payment, commission and withdrawal records may be retained for accounting, tax, fraud-prevention and dispute purposes.
- Product and licence records may be retained while a product is available and during any complaint or legal-review period.
- Support, refund and copyright records may be retained until the matter is resolved and for a reasonable period afterward.
- Newsletter information is retained until you unsubscribe or request removal.
- Security records and hashed network identifiers are retained for a limited security-review period.
- Deleted information may remain in restricted backups until the normal backup cycle is completed.
Information may be retained longer when required by law, an active dispute, fraud investigation, chargeback, copyright complaint or court order.
12. Security
ThemeGet uses reasonable technical and organisational safeguards, which may include:
- Password hashing
- Security tokens and form verification
- Permission and role checks
- Protected product downloads
- Restricted payment-evidence access
- Private file storage
- Malware and file-integrity checks
- Security headers
- Hashed network identifiers
- Administrative access controls
No website or electronic-storage system can guarantee absolute security. You are responsible for keeping your password confidential and protecting access to your account.
Contact ThemeGet immediately if you believe your account has been accessed without permission.
13. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Know what personal information we collect
- Request access to your information
- Request correction of inaccurate information
- Request deletion of eligible information
- Restrict certain processing
- Object to certain processing
- Receive a portable copy of your information
- Withdraw marketing consent
- Opt out of the sale or sharing of personal information
- Request human review of a significant automated decision
- Submit a complaint to an appropriate data-protection authority
ThemeGet may verify your identity before processing a request. Some information cannot be deleted immediately when it is needed for transactions, security, fraud prevention, legal compliance or dispute resolution.
We will not discriminate against you for exercising a legally protected privacy right.
14. Automated Security Checks
ThemeGet may use automated systems to scan uploaded files, detect suspicious payments, identify spam or flag unusual account activity.
These systems may temporarily delay a product, payment or download while it is reviewed. ThemeGet does not intend to make significant legal decisions about users solely through automated processing without an appropriate review.
15. Marketing and Newsletter Emails
ThemeGet may send marketplace news, product updates and promotional messages to users who subscribe or otherwise provide permission.
You may unsubscribe or request removal at any time. After unsubscribing, ThemeGet may retain a limited suppression record to prevent further marketing messages.
Account, payment, order, download, security and support messages are service communications and may still be sent when necessary.
16. Children’s Privacy
ThemeGet is not intended for children who cannot legally create an account or enter a binding purchase or seller agreement.
If we learn that an ineligible child submitted personal information, we may restrict the account and delete the information where legally required.
17. External Websites and Product Previews
ThemeGet may link to:
- Seller websites
- Live product demonstrations
- Documentation websites
- Payment providers
- Social-media platforms
- Other external services
ThemeGet does not control the privacy practices or security of external websites. Review their policies before submitting information or downloading files.
18. Copyright, Fraud and Legal Requests
Information related to a copyright complaint, fraud investigation, payment dispute or policy violation may be shared with:
- The affected buyer or seller
- Payment providers
- Legal advisers
- Law-enforcement agencies
- Courts or regulatory authorities
Only information reasonably necessary to investigate or resolve the matter will be disclosed.
19. Changes to This Privacy Policy
ThemeGet may update this Privacy Policy when marketplace features, service providers or legal requirements change.
The revised policy will be published on this page with a new effective date. Additional notice or renewed consent will be provided where required.
20. Contact ThemeGet
For privacy questions, data requests, complaints or account-deletion requests, contact ThemeGet through:
Website: https://themeget.com
Contact page: https://themeget.com/contact/
Operator: ThemeGet
Include your account email and a clear description of your request. Do not send your password or complete payment-card details.